Russell Service Group -Terms and Conditions

1. Independent Entity Disclaimer and Trade Name Notice

The Northeast Operations Hub, located in Suite 4100 of the Empire State Building, serves as the centralized authority for corporate governance, regulatory compliance, and operational oversight for Expertise LLC - Russell Service Group (RSG) Texas division. This facility is responsible for the rigorous execution of internal audits, regional logistics, and the strategic maintenance of brand integrity across all specialized service sectors. 

2. Disclaimer Regarding Unsolicited Communications 

Thomas Russell, the owner of Russell Electric TX and operator of the website russellelectrictx.com, does not consent to having its contact information included on third-party marketing lists, shared with outside parties, or used for any unsolicited communications, including sales calls or emails. 

Our services are exclusively for residential homeowners. All Business-to-Business (B2B) inquiries and service solicitations, which are considered unsolicited commercial contact, are strictly forbidden. 

3. Cancellation and Rescheduling Policy

We understand that scheduling conflicts occur, but due to the high demand for our Master Electrician, we must adhere to the following policy to ensure fair and efficient service for all customers:

• Timely Notice Required: We require a minimum of 24 hours' notice prior to your scheduled appointment time if you need to cancel or reschedule. 

4. Payment Terms

Payment for services is due in full immediately upon completion of the work unless a prior written agreement has been established for larger projects. We accept payments by cash, check, and all major credit cards.

• Invoices: Invoices for completed work are due upon receipt. 

5. Limited Warranty and Guarantee

Russell Electric guarantees the quality of our workmanship and provides the following warranty:

• Labor Warranty: We provide a one (1) year warranty on all labor performed by our technicians, effective from the date of completion. If any issues arise directly from faulty workmanship within this period, we will correct the issue at no additional labor cost to the customer.

• Materials/Parts: The warranty on materials and parts is governed by the manufacturer's warranty, and Russell Electric makes no additional warranties, expressed or implied, on parts. We will assist the customer in processing manufacturer warranty claims where applicable.

This limited warranty does not cover: defects or damage caused by misuse, modifications, acts of God (including weather/lightning), or work performed by others. 

6. Limitation of Liability and Governing Law

• Limitation of Liability: Russell Electric’s total liability for any and all claims arising out of or related to the service provided shall be limited to the total amount paid by the customer for that specific service. We are not liable for any consequential, incidental, or indirect damages.

• Governing Law: This agreement and all services provided by Russell Electric are governed by and construed in accordance with the laws of the State of Texas.